Frequently Asked Q & A

Q. Is there any payment method other than Shop Pay, Google Pay, and Amazon Pay?

A. It supports credit card payment, mobile carrier payment, and payment pedi (convenience store payment, account transfer, or bank transfer).

Payment methods other than Express check -out can be selected on the last page of the order procedure.

Q. AmzonPay is an error and the payment cannot be proceeded.

A.Depending on the browser, you may not be able to use Amazon Pay. The target browser information isThis Amazon help pagePlease confirm.

If you do not recommend payment even if you change the browser,info@radblue.jpPlease contact us.

Q. I forgot to enter the coupon code. Can I apply it later?

A.Due to the system, the coupon code cannot be adapted to the order after payment is completed.
If the coupon holder cannot apply, please contact us by official LINE.
We will respond as soon as possible.

Q. I want to change the payment method.

A.You cannot change the payment method after payment is completed. Please note.

Q. Can you deliver overseas?

A.Delivery is only in Japan.

Q. Where can I check my order history?

A. In the accountLoginYou can check it.
* If you purchase with a guest, you cannot check the order history. We will send you an account creation email, soOfficial LINEPlease contact us.

Q. Is it possible to replace the size?

A. Please be sure to contact us by e -mail because we will check whether or not there is stock.
Please tell me the product name, color and size you want to exchange.
The exchange of round trips will be charged for the exchange, and it will be a burden of the customer, albeit very much.

Q. Can I return it?

A. Except for defective products, we do not accept returns for customer's convenience.。