Refund policy
Return Policy
We accept returns on eligible items within 14 days of the delivery date, provided they meet our strict conditions for return.
Strict Conditions for Return:
Due to the nature of our products, all returned items are thoroughly inspected. To be eligible for a return, your item must be in absolutely pristine, new condition. This means:
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Completely unworn (trying on for size over underwear is permissible).
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Unwashed and free of any odors (e.g., perfume, deodorant).
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Free of any marks, stains, or signs of wear (e.g., sand, dirt, deodorant marks).
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All original tags must be attached and packaging must be intact.
RADBLUE reserves the right to refuse any return that does not meet these conditions. If a return is refused, the item will be sent back to the customer.
How to Initiate a Return:
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Contact Us: Please email our customer support team at
support@radblue.jpwith your order number and the item(s) you wish to return. -
Receive Authorization: We will review your request and provide you with a Return Authorization (RA) number and detailed instructions on how to send back your item(s).
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Ship Your Item(s): Securely pack the item(s) and include your RA number.
Return Shipping:
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Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable.
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We recommend using a trackable shipping service, as RADBLUE is not responsible for any items lost or damaged in transit during the return shipment.
Refunds:
Once we receive and inspect your return, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Damaged or Incorrect Items:
If you have received a damaged, defective, or incorrect item, please contact us at info@radblue.jp within 7 days of delivery. Please include your order number and a photo of the issue, and we will arrange a solution at no cost to you.